Returns Policy
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All products available for sale on this website are manufactured in accordance with British Standard DW144, and subject to thorough finishing checks before shipment/collection. Our refund and return policy complies with the Consumer Rights Directive.

Cooling Off period

Customers are entitled to cancel their order and return the goods if they so choose, in accordance with the 14-day “cooling off” period. The 14-day period of notification begins on the day the goods are received or otherwise collected from our premises.

The customer must fill out a cancellation form here, or contact This email address is being protected from spambots. You need JavaScript enabled to view it. within that time. Please state the order number in the message title, and append any evidence for consideration. Customers are not legally obliged to give a reason for the return, it is optional. Feedback you give will help our team deliver a better service in the future.

Return of Items

The customer must bear the cost of returning the items to our premises in Roscommon. As per the directive, after notifying Delta Engineering of the wish to return the goods, the customer has a further 14 days to return the items to our premises. The address is:

Delta Engineering Services (N.W.) Ltd,
IDA Business & Technology Park,
Racecourse Road,
Co. Roscommon,
Republic of Ireland.

Returns falling outside that period remain the property of the customer, the sale is considered final and the contract for sale ends.

Re-stocking fee

In the event of an order being fully or partially returned, Delta Engineering will take receipt of the goods and issue a refund to the value of 80% of the sale price of those goods. This is to contribute toward administration and warehousing costs.

Exemptions- Made to order items

All items selected and purchased under the “Rectangular Ducting Lengths, Bends and Fittings” section of the website are exempt from the returns process outlined above once delivered to the customer. Rectangular ducting items are made to order specifically for each customer, and so fall under the “customised goods” section of the EU Consumer Rights Directive. Customers should be vigilant and double check the dimensions they select and add to the order form. If you notice an error at any point, please contact us immediately and we will work with you to fix the problem.

Delta Engineering Services (NW) Ltd.
IDA Business Park,
Racecourse Road,
Phone: 090 66 34862/ 63/ 64/ | Fax: 65090 66 34868
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.